Privacy Commitment

At Woo Casino Australia, we recognise that the trust of our players is our most valuable asset. Protecting your personal information is central to our operations. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you interact with our platform. By using our services, you agree to the practices described herein.

Information We Collect

We gather specific types of information to operate effectively, comply with regulatory requirements, and provide a safe and tailored gaming experience for every user.

Personal Data

We collect personal data necessary to establish and manage your account, ensure legal compliance, and provide you with a seamless gaming experience. This includes:

Account Registration Data. Information provided when creating your account, such as your full name, contact details, and date of birth.
Identity Verification Data. Copies of official identification documents or other materials required to confirm your identity, in line with regulatory requirements.
Voluntary Information. Any additional data you provide voluntarily, such as customer service queries, live chat interactions, or feedback submissions.
Device Information. Technical details including IP address, device identifiers, browser type, and operating system to improve platform performance and security.

These categories of personal data help us provide you with secure, reliable, and legally compliant services.

Non-Personal Data

We also collect aggregated data that does not directly identify you, such as:

Usage Statistics: Pages visited, time spent on the site, and navigation patterns.
Transaction and Gameplay Records: Non-identifiable summaries of play and deposits/withdrawals for operational analytics.

This non-personal data enables us to enhance user experience and improve service quality.

How We Use Your Information

Your data is processed for the following purposes:

Creating, maintaining, and managing your account.
Facilitating deposits, withdrawals, and bonus credits through approved payment providers.
Providing customer support and responding to your enquiries.
Ensuring compliance with licensing conditions, anti-fraud measures, and legal obligations.
Improving website functionality, personalising your experience, and optimising promotions.
Monitoring activity to detect and prevent unauthorised or suspicious behaviour.

By applying these measures, we aim to deliver a safe, transparent, and efficient gaming environment.

Woo Casino Australia does not sell or rent your personal data to third parties. We may share your data only with:

Authorised Service Providers: Payment processors, identity verification agencies, and technical support providers who process data on our behalf.
Regulatory and Legal Authorities: When required by law or licensing conditions.
Security and Anti-Fraud Partners: For prevention of illegal activity, fraud, or breaches of our Terms and Conditions.

These disclosures are made solely for operational, legal, and security-related purposes.

Data Retention

Your personal information is retained only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Transaction and identity verification records may be held for regulatory purposes after account closure. This ensures compliance while protecting your privacy.

Security Measures

We employ 128-bit SSL encryption, firewall protection, and secure server environments to protect your personal and financial data. Independent audits (including eCogra and iTech Labs certifications) confirm our adherence to fair play and safety standards. These safeguards are in place to maintain the highest level of data protection.

Your Rights

You may request access to, correction of, or deletion of your personal data. Some requests may be subject to legal retention requirements. We remain committed to respecting and facilitating your rights in line with applicable regulations.

Updates to This Policy

Woo Casino Australia reserves the right to update this Privacy Policy to reflect changes in our practices or legal obligations. All modifications will be posted on our website, and continued use of our services constitutes acceptance of the revised policy. Our goal is to keep you informed and confident in our data handling practices.